Everything Shop Manager does, explained plainly

Every order in one fast list

Search by customer or order number, jump between statuses, and see how many orders are waiting in each one before you start.

• Live search across all your orders
• A count beside every status, so you know what needs doing
• Open any row to see the full order without leaving the list

The full order, including add-on fields

Line items, variations, and anything a customer typed into a product add-on: engraving text, uploaded artwork, gift messages. All of it shown, rather than quietly dropped.

• Works with Product Add-Ons Ultimate, Gravity Forms add-ons, Checkout Field Editor and others
• Add-on details also appear on the printed order and the invoice

Change fifty orders at once

Tick the orders you mean, pick the action, done. Status changes, notes and deletions all work in bulk.

Notes for your team or for the customer

Leave an internal note only staff can see, or send one straight to the customer, right from the order.

Delete without the fear

Orders go to the trash first and come back whenever you need them. Nothing disappears on a mis-click.

Export orders to a spreadsheet

Filter the list down to exactly what you want, then export it as a CSV your accountant can open in anything.

Create and edit orders yourself

Take a phone order, fix a wrong address, swap a product or apply a discount, without opening WooCommerce admin. Add-on data on the line items survives the edit.

Filter by more than status

Stack filters by date range, customer, total and status, to find the exact set of orders you need instead of scrolling.

Print orders and packing slips, free

Open an order and hit Print, or select a whole batch and get one document with a single order per page. It opens in a new tab and goes straight to your printer.

Design the printed page, watching it change

Set the document title, paper size, logo and colours, and switch any section on or off, with a live preview beside you the whole time.

One switch turns it into a packing slip

Turn prices off and the same document becomes a packing slip you can put in the parcel without showing what the customer paid.

Tracking numbers for 151 couriers

Pick the courier, type the tracking number, and the tracking link is built for you. 151 couriers across 55 countries, plus a custom option for anyone not on the list.

• No API keys, no courier account, works offline
• Add tracking to one order or a whole batch at once
• A custom carrier option for couriers not on the list

Shipping labels with scannable barcodes

Print a label with the delivery address, what is in the parcel, a Code 128 barcode and the cash-on-delivery amount to collect.

• A4, A5, 4x6 inch, or 80 mm and 58 mm thermal roll
• Prints from your browser, no label printer software needed

Customers get the tracking link automatically

The tracking number and a "Track your parcel" link go into the WooCommerce order email and onto the My Account page. If you already run Advanced Shipment Tracking, Shop Manager steps aside.

Scan a label to find the order

Point any USB barcode scanner at a printed label to pull up the order, or move it to the next status. You can also find an order by typing its tracking number into the search box.

Add, edit and delete products

Your full catalogue with search and filters. Change a price, correct a stock count, or write a new product without going near WooCommerce admin.

Variations, categories, brands, tags and attributes

Simple products and variable ones both work properly, along with everything you use to organise them.

See what is out of stock at a glance

SKU, category, price and stock sit on every row, with anything at zero flagged so you spot it without looking for it.

Manage product reviews

Read, approve and remove reviews from the same dashboard as everything else.

Export your catalogue

Get your product list out as a CSV for reporting, a price review, or moving to another system.

A full profile for every customer

Their whole order history, what they have spent in total, when they first bought and when they were last active, including guests, found by email.

Customers label themselves

Shop Manager watches buying behaviour and tags each customer as VIP, Loyal, Big Spender, Frequent, New, At Risk or Inactive. You set the thresholds; it does the counting, every time an order changes.

• Seven ready-made segments, with thresholds you can change
• Re-tags automatically whenever an order is placed or changes
• Rule-based, so it needs no AI provider key and costs nothing to run

Find the customers you want to talk to

Filter your list by tag, by how much someone has spent, or by how they behave, so "everyone who has not bought in three months" is one click, not a spreadsheet.

Keep a record of every conversation

Notes and a communication log on each customer profile, so whoever picks up the next message already knows the history.

Live revenue, not this morning's cache

Revenue, average order value, top products and order trends, read from your store as it is right now.

Orders that are stuck come and find you

Anything sitting in processing for too long is flagged on the dashboard the moment you open it. You see the problem before the customer emails about it.

Plain-English summaries

Short, readable cards telling you what is happening in the store today, instead of a chart you have to interpret.

Where all your orders are sitting

A count for every status, including your own custom ones, so you can see the shape of the queue at a glance.

Add your staff, free

Create an account for each person on your team and give them their own way in to the dashboard.

Decide exactly who can do what

Control access for every part of the dashboard. Your packer sees orders and nothing else. Your bookkeeper sees invoices. Nobody sees more than they need.

Nobody needs your admin password

Staff work entirely from the frontend dashboard. Your WordPress admin, and everything else on the site, stays yours.